About Hagan Business Machines
When Hagan Business Machines was founded in 1950, Royal typewriters and adding machines were the primary products sold and serviced. Office technology has changed dramatically in the following years, yet Hagan is still here to support its customers and community as “The Service Leader.”
In 1960 Frank Kneidinger began his career with Hagan in the sales and service of Gestetner duplicators where he learned from Paul Hagan, the founder, the importance of providing the best service and support with honesty and integrity. Frank purchased Hagan Business Machines in 1977 and introduced copier sales and service. The company’s growth skyrocketed.
Copiers are still the primary product for the company, but today’s copiers are also sold as network printers, fax machines,document management and scanners, to best meet the ever-changing needs of today’s modern office. Besides copiers, Hagan’s also offers a full line of postage and mailing equipment, digital duplicators, paper shredders, and facsimile machines, as well as document management solutions. “Because we are the #1 office machine dealer in the area, we can choose the best products, from the best manufacturers. When you combine the best products with the best service, it is easy to stay number one,” says Mike Kneidinger, Sales Manager.
Frank retired in 2002 after 42 years of outstanding service, but he left the company in good hands, as five of his six children own and operate the business today. “It’s not unusual for us to work with customers that our father worked with 30 or 40 years ago. It’s a great feeling knowing that our customers are happy and well taken care of,” says Kirk Kneidinger, Sales Consultant.
Nor is it unusual for a customer to deal directly with an owner. Besides Mike and Kirk, Frank III is the service manager; Kara directs the office and billing, while Julia manages postage equipment and shipping systems. The equipment changes, locations change, customers change, ownership has changed, but one thing has remained the same, simply providing the best service and support to meet and exceed customers needs.
Our mission at Hagan Business Machines
is to lead the way in providing our customers and community
with simply the best in office technology solutions, service, and support.
Our vision is to be the best in providing office equipment solutions, while being relentless in
pursuing the highest level of service to our customers, team, and community.